Singapore organiser takes responsibility over Guns N' Roses concert woes, won't refund tickets

Guns N’ Roses concert organiser LAMC Productions has reportedly attributed woes experienced by fans on Saturday to its lack of staff and lack of support from police and transport authorities.

In a response to The Straits Times on Monday (27 February), co-founder Ross Knudson said, “We needed a lot more staff, buses and F&B and to manage the site better… we needed a lot more help from the police, the Land Transport Authority (LTA) and SMRT…I want to apologise for that. It’s a very big endeavour and a very challenging venue to do a show there, but I don’t want to make excuses.”

Knudson later added that the event was probably “too big” for the organisation, but he said it will not be refunding any tickets.

In a separate response to local music site Bandwagon, Knudson said that he accepts “full responsibility for everything” that went wrong at the show.

“We all needed one go-to person who was really a strong leader in the venue, and we didn’t have that,” he said. “We were using our staff to handle different areas, and it became very patchwork – it was like putting your fingers to stop the leaks before it bursts.”

After the concert, which hosted 50,000 fans at Changi Exhibition Centre, gripes directed at the show’s organisers were aplenty.

Many fans complained about a range of issues such as poor traffic management, insufficient drinks stands, complications with the RFID credit payment system and the fact that some audience members were spotted freely moving from one ticket zone to another.

Here’s one reaction from a distressed Guns N’ Roses fan:

Despite all the logistical woes, the band themselves did not disappoint. They gave their all throughout the three-hour concert, which was filled with a gamut of their greatest hits. Never mind that they took 30 years to come to Singapore, and that it felt much longer trying to get to the venue.

Read the review here.

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