Singapore Airlines, Changi Airport maintain winning streaks at TWA Readers' Choice Awards

Winners of the airline categories at the Travel Weekly Asia Readers' Choice Awards pose with their awards alongside Robert Sullivan (first from right), president of Northstar Travel Group. (PHOTO: Travel Weekly Asia)

SINGAPORE — Singapore Airlines and Changi Airport continue to lead the way at the fifth edition of the Travel Weekly Asia (TWA) Readers’ Choice Awards at Mandarin Orchard Singapore on Tuesday (15 October).

Singapore Airlines won two awards for Best Airline (Service Excellence) and Best Airline (Asia Pacific), while Changi Airport was named the Best Airport in Asia Pacific. Meanwhile, budget carrier Scoot – owned by Singapore Airlines – also won the Best Low-Cost Carrier honours.

This is the fourth straight year in which Singapore Airlines has won the Best Airline (Service Excellence) award, and the third straight time it has clinched the Best Airline (Asia Pacific) accolade. As for Changi Airport, it also won the Best Airport (Asia Pacific) in 2018.


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Other Singapore winners include Raffles Hotel Singapore (Best Hotel – Asia Pacific), Mandarin Orchard Singapore (Best Upscale Hotel – Asia Pacific), Mandarin Oriental Singapore (Best Luxury Hotel – Asia Pacific), Dorsett Singapore (Best Midscale Hotel – Asia Pacific), One Farrer Hotel (Most Innovation Hotel – Asia Pacific), Resorts World Sentosa (Best Resort – Asia Pacific), Marina Bay Cruise Centre Singapore (Best Cruise Port), Universal Studios Singapore (Best Theme Park) and Sentosa (Best Attraction).

A total of 55 awards across 10 categories were handed out, with industry professionals selecting their winners in categories such as destinations, accommodation, airlines, cruise lines, travel agencies and service providers.

Winners were determined following a period of voting from 12 June to 5 August. Here is the full list:

Hotels – Best Hotel - Asia Pacific: Raffles Hotel Singapore Best International Hotel Chain: Marriott International Best Regional Hotel Chain: Pan Pacific Hotels Group Best Midscale Hotel Chain: Best Western Hotels & Resorts Best Upscale Hotel - Asia Pacific: Mandarin Orchard Singapore Best Luxury Hotel - Asia Pacific: Mandarin Oriental, Singapore Best Airport Hotel - Asia Pacific: Regal Airport Hotel, Hong Kong Most Innovative Hotel - Asia Pacific: One Farrer Hotel Best New Hotel – Asia Pacific: EQ Kuala Lumpur Best Midscale Hotel – Asia Pacific: Dorsett Singapore Best Hotel (Service Excellence): InterContinental Jakarta Pondok Indah.

Resorts – Best Resort - Asia Pacific: InterContinental Danang Sun Peninsula Resort Best Integrated Resort - Asia Pacific: Resorts World Sentosa Best Entertainment Resort - Asia Pacific: The Venetian Macao Best Resort (Service Excellence): Banyan Tree Phuket.

Serviced Residences – Best Serviced Residence Group - Asia Pacific: The Ascott Limited Best Serviced Residence Property - Asia Pacific: Orchard Scotts Residences.

Airline – Best Airline - Asia Pacific: Singapore Airlines Best Airline - Middle East: Qatar Airways Best Airline - North America: American Airlines Best Airline - Europe: Turkish Airlines Best Airline - Business Class: Qatar Airways Best Low-Cost Carrier: Scoot Best Airport - Asia Pacific: Singapore Changi Airport Best Airline (Service Excellence): Singapore Airlines.

Cruise – Best Cruise Line - Asia Pacific: Royal Caribbean International Best Luxury Cruise Line – Asia Pacific: Regent Seven Seas Cruises Best Cruise Line - Cuisine: Dream Cruises Best Cruise Line - Entertainment: Dream Cruises Best Cruise Line - Family: Dream Cruises Best Cruise Line – River Cruise: Uniworld Boutique River Cruises Best New Ship: Spectrum of the Seas Best Cruise Port: Marina Bay Cruise Centre Singapore Best Cruise Line (Service Excellence): Celebrity Cruises.

Destination – Best Destination - Asia Pacific: South Korea Best Destination - America: Hawaii Best Destination – Europe: Spain Best Destination – Middle East: Abu Dhabi Best BT MICE Destination - Asia Pacific: Singapore Best Asia Destination Marketing: Indonesia

Travel Agency – Best Travel Agency - Asia Pacific: JTB Best Travel Agency – Southeast Asia (Inbound): Panorama Destination Best Travel Agency – Southeast Asia (Outbound): Chan Brothers Travel Best Travel Agency – North Asia (Inbound): Jane Tour & DMC Best Travel Agency – North Asia (Outbound): Hong Thai Travel Services Limited Hong Kong Best Travel Management Company: CWT.

Technology – Best Global Distribution System: Sabre Most Innovative Global Distribution System: Travelport Best Payment Gateway: CyberSource Best Travel Management Solutions Provider: HRS – Global Hotel Solutions

Tourism Experience – Best Theme Park: Universal Studios Singapore Best Attraction: Sentosa Best Designer Outlet Mall: McArthurGlen Designer Outlets

Car Rental – Best Car Rental: Hertz.