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Sephora Southeast Asia says customers' personal data breached

An interior shot of Sephora Takashimaya. (PHOTO: Sephora)
An interior shot of Sephora Takashimaya. (PHOTO: Sephora)

SINGAPORE — Beauty and cosmetics chain Sephora Southeast Asia said yesterday (29 July) that personal details of their customers had been leaked. The leak involves customers from Singapore, Malaysia, Indonesia, Thailand, the Philippines, Hong Kong, Australia and New Zealand.

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Sensitive personal information may have been exposed to unauthorised third parties, including first and last names, date of birth, gender, email address and encrypted password, as well as data related to beauty preferences.

A screenshot of the announcement. (PHOTO: Yahoo Lifestyle Singapore)
Sephora's statement about customers' leaked personal data. (PHOTO: Yahoo Lifestyle Singapore)

In an email circulated to customers, Alia Gogi, Managing Director of Sephora SEA said, “We understand how important your personal information is and value the trust you place in us to protect it. Over the last two weeks, we discovered a breach in data related to some customers who have used our online services in Singapore, Malaysia, Indonesia, Thailand, Philippines, Hong Kong SAR, Australia and New Zealand.

Please be reassured that no credit card information was accessed, and we have no reason to believe that any personal data has been misused.

We are sorry for any concern or inconvenience this may cause you. As a precaution, we have cancelled all existing passwords for customer accounts and have thoroughly reviewed our security systems. We are also offering a personal data monitoring service, at no cost to you, through a leading third-party provider.”

A spokesperson with Sephora Southeast Asia said that the company is taking precautionary steps: “Protecting the safety of our customers’ information is of the utmost priority. We have engaged independent experts to conduct an investigation, thoroughly reviewed our security systems, and cancelled all existing passwords for customer accounts in the impacted database.”

Sephora Southeast Asia is advising their customers to use a personal data monitoring service to manage sensitive information: http://www.globalidworks.com/identity1