SINGAPORE — Scoot will operate from Singapore Changi Airport’s Terminal 1 (T1) from 22 October, the budget airline and Changi Airport Group said in a joint statement on Thursday (18 July).
The airline is currently operating from Terminal 2 (T2). Scoot’s customers will be progressively updated on the move from late July.
Scoot CEO Lee Lik Hsin said, “Over the years, our network coverage has grown rapidly. Every touchpoint of our customers’ travel journey matters to us, and we strive to provide our growing customer base with enhanced efficiency from the moment they arrive at the airport. With the move, we hope to encourage more customers to use the expanded self-service facilities, to enjoy a quicker and more seamless check-in process.”
Since April, Scoot has launched eight new destinations in China, India, Laos and Malaysia, and will launch nine more new routes by end-2020. The airline has identified check-in experience as one of the top three areas it wants to improve for passengers.
Changi Airport has undertaken upgrading works in the past five years to expand the passenger handling capacity of T1. The Departure Hall has a new central zone for Fast and Seamless Travel (FAST) featuring automated check-in kiosks and bag-drop machines.
At the Arrival level, the Meeters and Greeters Hall has been expanded and is integrated with Level 1 of Jewel Changi Airport. Two baggage claim belts have also been added to the original eight in the Baggage Claim Hall, of which two have been lengthened to handle more arriving passengers.
Jayson Goh, Managing Director of Airport Operations Management at Changi Airport Group (CAG), said, “CAG works closely with our airline partners to ensure that they have sufficient space to grow at Changi, and that their passengers are well served. Hence we regularly conduct reviews on the allocation of airlines across our four terminals, to ensure that the space is aligned with their growth plans.”
Terminal information on Scoot flights departing and arriving on 22 October will be available on changiairport.com and the iChangi app.