In the beginning of April, nearly 80 percent of U.S. hotels were empty, according to a report by STR, a firm that analyzes the hospitality industry. Planning for future travel amid the coronavirus pandemic, Marriott, Hilton, and Hyatt are introducing new cleaning protocols for the safety and assurance of their guests.
On April 21, Marriott International announced the launch of the Marriott Global Cleanliness Council to develop new cleanliness standards for its hotels around the world. To better clean rooms, lobbies, gyms, and other public areas, the hospitality company plans to use electrostatic sprayers with hospital-grade disinfectant recommended by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). It plans to clean high-touch surfaces more often and to install more hand sanitizing stations. To limit person-to-person contact, in more 3,200 of Marriott’s hotels, guests can check in to and access their rooms using their phones. Marriott is also revamping its foods safety guidelines.
Hilton announced on April 27 that it will be partnering with Reckitt Benckiser, the maker of Lysol and Dettol, and consulting with the Mayo Clinic to develop a new program called CleanStay. While Hilton is still developing the full program, some of the measures it's considering include: deep cleaning 10 hight touch areas, supplementing paper amenities with digital alternatives, and placing a room seal on doors indicating that no one has entered the room since it's been cleaned. Hilton is also considering contactless check-in, an increase in frequency of cleaning public areas, limiting the number of guests in the fitness centers, disinfecting wipe stations for guests, and electrostatic sprayers. According to a press release, Hilton will provide personal protective equipment and enhanced training to its employees.
Last week, Hyatt also announced new cleanliness guidelines. Per a press release, these will include an accreditation process by the Global Biorisk Advisory Council (GBAC), "a division of ISSA, the worldwide cleaning industry association." By September 2020, every Hyatt hotel around the world will have a Hygiene Manager tasked with making sure the hotel is adhering to the new protocols, some of which include increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces, enhanced food safety and hygiene protocols for restaurants and room service, and hand sanitizer stations for employees and guests. Hyatt might also plan to install devices that will ensure enhanced air quality, provide protective personal protective equipment for hotel colleagues, and provide social distancing guidance in public areas.
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