With the current coronavirus pandemic, a lot of travellers are putting their travel plans on hold.
As such, AirAsia announced today (20 May) that they are giving all customers two options: For flight bookings departing between 23 March and 31 July 2020, they can now choose between a Credit Account with a two-year validity period, or unlimited flight changes for flights departing up to 31 October 2020.
Unlimited flight changes
Customers can change to any new travel date before 31 October on the same route for an unlimited number of times without any additional cost, subject to seat availability.
Credit account automatically extended
Within the next few weeks, the validity period of all unused Credit Accounts issued to guests affected by COVID-19 travel disruptions earlier will also be automatically extended to two years.
Prior to this, guests that received their credits earlier have to request for an extension, but now no further action is required. AirAsia had also offered 365-days validity for account credit in the early stages of the pandemic.
With the automatic extension rolled out by the airlines, customers can now retain the value of the flight booking in their AirAsia Big Member account for future travel to be redeemed within two years from the issuance date.
The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.
These options are only applicable for customers who made direct online bookings made via airasia.com. Those who made bookings with travel agents are urged to contact their respective booking agent for further assistance.