Consumer protection from ‘drip pricing’ included in King’s Speech

Consumers are set to receive protection from so-called “drip pricing” under which companies add fees before checkout to an advertised low price online under the Digital Markets, Competition and Consumers Bill.

Examples of drip pricing have included airlines inflating a topline fare with fees for luggage space, seat choice and printing out passes.

Consumer group Which? has described drip pricing as “an underhanded way of squeezing extra cash out of consumers” and “particularly concerning during a cost-of-living crisis, when it’s more important than ever for shoppers to be able to stick to a budget”.

The law, included in the King’s Speech, will also take action against fake reviews and confusing labels, both of which make it harder for consumers to judge a product or a service.

It will make it harder for “unscrupulous” traders to trap people in subscriptions that they no longer want, a practice that currently cheats consumers out of £1.6 billion a year.

And it includes already announced powers allowing the Competition and Markets Authority to take action against bad business practices without needing lengthy court action.

The Bill is expected to deliver a consumer benefit of £9.7 billion over 10 years from stronger laws, new rights and more competition.

Between April 2020 and April 2021, 69% of UK consumers experienced problems with items or services that caused them stress, cost them money or took up their time, and are estimated to have carried a net cost of £54.2 billion.

Rocio Concha, Which? director of policy and advocacy, said: “Our competition and consumer protections are in desperate need of an upgrade, so it’s good to see the Government moving forward with the Digital Markets, Competition and Consumers Bill, which should clamp down on harmful practices like fake reviews and drip pricing, while empowering the new Digital Markets Unit (DMU) to rein in anti-competitive behaviour by the biggest tech firms.

“However, efforts to increase competition in digital markets risk being undermined if the Government bends to lobbying from tech giants.

“The Government should resist calls that would let Big Tech weaponise the legal system to frustrate decisions by the DMU, and allow the regulator to focus on improving choice and lowering prices for consumers.”